Rejected my video and NO email reply to my appeal
I've uploaded a video with a pet bed and a cat for my product detail page. Amazon rejected it saying it has nudity and sexual content. It has not.
Amazon Support Partner asked me to email to Community Help to appeal the rejection. It's been a week but there's no reply at all, not even an email receipt acknowledgment. What could I do?
It takes really too long for Amazon to response to something even simple, to feedback honestly.
Rejected my video and NO email reply to my appeal
I've uploaded a video with a pet bed and a cat for my product detail page. Amazon rejected it saying it has nudity and sexual content. It has not.
Amazon Support Partner asked me to email to Community Help to appeal the rejection. It's been a week but there's no reply at all, not even an email receipt acknowledgment. What could I do?
It takes really too long for Amazon to response to something even simple, to feedback honestly.
23 svar
Seller_LVZcgxAgZ2xBv
Wow. A pet bed? Did Amazon's "AI" somehow consider the cat to be nude?
Hope you can get resolution.
Seller_4zBzdtgCyS9EI
Make sure you are not petting the cat on the bed?
Seller_NMCvUvojw2Gzt
I had similar issue, do not expect a solution. I made a different video.
Seller_8ineEp6prq7LQ
Having faced this issue many many times, let me help you out.
You will NEVER receive help on this issue. You will receive promise after promise, waste hours and hours, and still never reach a resolution. Let me repeat, you will never receive any meaningful help.
Make a new video.
Glenn_Amazon
Hi there @Seller_jrdRfNJB4Mh5e,
I'm sorry you are having difficulties with this video being rejected. I'd like to escalate this issue, can you please provide your most recent Case ID if possible and your Video ID so I can see what I can do from my end? Thank you for your understanding.
-Glenn
Seller_jrdRfNJB4Mh5e
Hi Glenn,
Here's the case ID: 17105205411
I uploaded the video to both US and Canada marketplace, and both rejected the video with the same reason. I've emailed to both the US and Canada teams, but didn't hear from them at all. Their emails were provided by Partner Support.
Marketplace: US
Video ID: 02ade4f5a8d34834bed9806cc63605a8
Marketplace: Canada
Video ID: 0ec1b3c09dd44bf4a537253714574256
I look forward to positive news soon. Thank you.
Glenn_Amazon
Thanks for your details @Seller_jrdRfNJB4Mh5e,
I'm currently appealing these videos on your behalf. As soon as I have updates I will reach out to you here. Thank you for your understanding.
-Glenn
