Need Help with A to Z claim denied appeal
HELP I need someone from Amazon to assist.
Customer claimed non-receipt & requested a refund through A to Z claim.
I had purchased Amazon shipping. Tracker indicates package was delivered. A to Z claim indicates seller funded refund and my odr is impacted.
Package was shipped on time, delivered by Amazon delivery. I had filed an A to Z appeal, dont understand why it was denied. The claim should be funded by Amazon and my odr shouln't have been impacted.
Need Help with A to Z claim denied appeal
HELP I need someone from Amazon to assist.
Customer claimed non-receipt & requested a refund through A to Z claim.
I had purchased Amazon shipping. Tracker indicates package was delivered. A to Z claim indicates seller funded refund and my odr is impacted.
Package was shipped on time, delivered by Amazon delivery. I had filed an A to Z appeal, dont understand why it was denied. The claim should be funded by Amazon and my odr shouln't have been impacted.
7 svar
Seller_OvL8C4BJWiuS9
Was the item scanned as "accepted" by the carrier on or before the ship by date?
Seller_ZT9ohUk1EP5x2
yes, customer purchased on 3/12, i shipped the next day on 3/13, way before the shipped date.
Seller_ZT9ohUk1EP5x2
these are the tracker info
Delivery Information
Time Location Event Details
Mon, Mar 17, 2025, 12:53 PM PDT Dunedin US Package delivered near the front door or porch.
Mon, Mar 17, 2025, 7:13 AM PDT Tampa US
Mon, Mar 17, 2025, 7:13 AM PDT Tampa US Package is out for delivery.
Mon, Mar 17, 2025, 1:34 AM PDT Tampa US Package being processed at carrier facility.
Mon, Mar 17, 2025, 1:10 AM PDT Tampa US Package arrived at a carrier facility.
Sat, Mar 15, 2025, 6:02 PM PDT Davenport FL US Package left an Amazon facility.
Sat, Mar 15, 2025, 3:36 PM PDT Davenport FL US Package arrived at an Amazon facility.
Sat, Mar 15, 2025, 2:30 PM PDT Davenport FL US Package left an Amazon facility.
Sat, Mar 15, 2025, 2:24 AM PDT Davenport FL US Package arrived at an Amazon facility.
Fri, Mar 14, 2025, 12:03 AM PDT Carteret NJ US Package left an Amazon facility.
Thu, Mar 13, 2025, 7:46 PM PDT Carteret NJ US Package arrived at an Amazon facility.
Thu, Mar 13, 2025, 4:05 PM PDT Edison NJ US Package arrived at an Amazon facility.
Thu, Mar 13, 2025, 1:14 PM PDT Middletown US Carrier picked up the package.
Thu, Mar 13, 2025, 5:05 AM PDT Package left the shipper facility
Thu, Mar 13, 2025, 4:46 AM PDT US Pickup scheduled with Carrier.
Seller_ZT9ohUk1EP5x2
Ship by: Thu, Mar 13, 2025 PDT
Deliver by: Tue, Mar 18, 2025 PDT
Purchase date: Wed, Mar 12, 2025, 11:31 PM PDT
Seller_DaYqvZ1SJ9GN0
@Xander_Amazon would you be able to look into an A to Z Appeal?
Order: 111-8307072-7547463
Customer stated that the item was being shipped back to me, however USPS left a notice for the customer and didn't feel comfortable leaving the package so it was available for pickup or for then customer to have it re-delivered. The item is literally at their local post office and is not on its way back to us. Amazon stated to ship the item by the date we are suppose to, however when I check through everything the item was shipped properly and according to the timeline given by Amazon (was shipped on time). My appeal was denied even though it was shipped on time and even though the customer did tell a false story when the proof is in the tracking that supports my claim.
Xander_Amazon
Hi Gizmo, why was the appeal denied when you provided the proof of tracking?
