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Dela din feedback med oss efter supportsamtal
Nu kan du lämna omedelbar feedback till oss i slutet av ett samtal med supportteamet för försäljningspartner.
Tidigare var du tvungen att vänta på att vi skulle skicka ett e-postmeddelande till dig efter att ditt ärende har lösts innan du kunde lämna feedback. Nu kan du stanna kvar på linjen efter att samtalet har avslutats och slutföra en kort nöjdhetsenkät.
Den här enkäten gör det enklare att dela feedback direkt efter att du har fått hjälp. Det är en del av vårt pågående arbete med att förbättra supportteamet för försäljningspartner och identifiera områden där vi kan bli bättre.
Från och med den 25 maj 2025 måste du, utöver de befintliga kraven på produktposter, ha ett aktivt erbjudande i Nederländerna för att registrera nya produkter i Paneuropeiskt FBA.
Med Paneuropeiskt FBA kan du spara upp till 53 % på leveransavgifter och öka din försäljning med upp till 30 %. Om du har aktiverat Tyskland som en av dina obligatoriska destinationer för lagerplacering betalar du lokala leveransavgifter för dina beställningar i Nederländerna.
Momsregistrering i Nederländerna för försäljning som ingår i Paneuropeiskt FBA
Om ditt företag är etablerat i EU kan du behöva redovisa moms på försäljning som levereras till kunder i Nederländerna från ett annat EU-land, antingen genom din One Stop Shop-deklaration eller genom ett nederländskt momsregistreringsnummer. Om din årliga försäljning från beställningar som levereras inom EU understiger 10 000 EUR kan du vara berättigad att redovisa moms i ditt etableringsland.
Om ditt företag är etablerat utanför EU ansvarar Amazon för att redovisa moms på försäljning till kunder inom EU och du behöver inte registrera dig för moms i Nederländerna.
Obs! Informationen ovan utgör inte skatterådgivning. Vi rekommenderar att du kontaktar en skatterådgivare om du har frågor om din specifika situation.
Kommande krav för befintliga erbjudanden som ingår i Paneuropeiskt FBA
Senare i år måste du publicera dina befintliga erbjudanden i Paneuropeiskt FBA i Nederländerna för att vara kvar i programmet. Vi meddelar dig minst 30 dagar innan det här kravet träder i kraft.
Klicka på länken nedan för en lista över dina befintliga erbjudandet som ingår i Paneuropeiskt FBA och som du måste publicera i Nederländerna senare i år.
Kontrollera berörda erbjudanden.
Mer information om krav och undantag för erbjudanden finns på den här hjälpsidan.
Mer information om momsskyldigheter på sidan Utbildning om europeisk moms.
Amazon.ie is now live in Ireland
Amazon.ie, our dedicated store for Ireland is officially live.
Your existing product listings on Amazon.ie are now available to Irish customers, and you can expand your business with the following benefits:
- Free VAT registration in Ireland and two years of free VAT filing services valued up to €1,900. For more information, go to the terms and conditions.
- Get discounted FBA and Pan-European FBA fees when you use the local fulfillment center.
- Seamless expansion with the automatic listing of your existing products.
To list more products on Amazon.ie, go to Manage All Inventory and then prepare your Shipping settings.
The Amazon Services Europe Business Solutions Agreement has been updated to include Amazon.ie references and local currency information.
For information including pricing and fees on Amazon.ie, go to Amazon pricing for sellers in Ireland.
We've launched Amazon Brand Builder, a new tool that provides tailored recommendations to help grow your brand.
A strong brand builds trust, increases recognition, and creates memorable connections with customers, which can help increase sales.
When you use the Amazon Brand Builder, your brand will be placed in one of the following development stages:
- Launch Viable Selection
- Establish Brand Identity
- Grow Brand Awareness
- Build Brand Loyalty
- Strengthen Brand Recall
In this panel, you can also see the recommended actions that can help you advance to the next stage.
To access Amazon Brand Builder on Seller Central, go to Brands menu and then click Build Your Brand.
For more information about building your brand on Amazon, go to Build Your Brand.
The new Restock recommendation feature in Seller Central uses a demand forecasting model to help you maintain healthy inventory levels for your Fulfilled by Merchant listings. It calculates suggested restock quantities and restock-by dates for your products that meet specific criteria, including active sales in the last three months, projected demand, and current days of supply less than 14 days.
Restock recommendations provide you with:
- Suggested restock quantities based on current inventory and projected two-week demand across all locations.
- Estimated days of supply based on the projected demand for your products.
- Forecasted eight-week demand trends using artificial intelligence models.
To access these insights, go to your Manage Inventory page and click Restock notification in the Inventory column.
To learn more, go to Restock recommendation.
If you sell products in our EU or UK stores, you may be asked to verify your identity as part of our "Know Your Customer" checks. Verification helps to keep Amazon secure and compliant with EU and UK regulatory requirements.
We've heard your feedback that you'd like more clarity on the documentation required for verification, so we've updated our help pages with additional guidance, including the following:
- Step-by-step instructions on how to upload documents and update your information, including guidelines for different entities, such as sole proprietors and non-profits.
- Required documents by country to clarify which documents you can upload depending on your country of establishment.
- Document criteria to help you provide correct information and speed up the verification process.
- Updated frequently asked questions such as how to provide a "Power of Attorney" document and definitions of Beneficial Owner and Legal representative.
To check if any information is currently required for verification, you can view your performance notifications or go to "Account Info" in Seller Central.
To read the updated guidance, go to Know Your Customer (KYC) seller verification information.
More than 1,000 new product types added to Amazon.com.be
We’ve added more than 1,000 new product types to Amazon.com.be and updated the associated browse nodes to help you better classify your products and make it easier for customers to find what they’re looking for.
Product types and browse nodes are key components of our categorization system. Product types determine a listing’s main category and where it appears in our store, while browse nodes allow customers to navigate through various categories to find the products they’re interested in.
In addition to making it easier for customers to find your listings, using the right product types and browse nodes can help you:
- Improve sales ranking: If you select a more specific subcategory for your product with fewer sellers in that category, for instance, you may increase the chances of obtaining a bestseller label.
- Optimize search results for customers: Proper classification of your products can deliver more accurate search results for customers.
To learn more, go to Product type and attributes.
For additional details, review the following help pages:
If you haven’t enabled inventory placement in our Ireland store or uploaded an Irish VAT number in Seller Central, you can take advantage of our VAT registration and filing services promotion.
Our VAT solutions services simplify VAT compliance and make it easy to expand your business to Ireland.
Between now and December 31, 2025, you can access free VAT registration in Ireland, and two years of free VAT filing services, valued at up to €1,900.
To sign up, go to Simplify your VAT and EPR Compliance and select your tax provider.
For more information, refer to the Terms and Conditions.
Inventory Defect and Reimbursement portal now available
Today, we launched a new Inventory Defect and Reimbursement (IDR) portal to streamline your operations and give you more transparency into your Fulfillment by Amazon (FBA) inventory reimbursements. Now, you can more efficiently manage all your inventory-related defects and reimbursements within warehouse lost, warehouse damage, and customer returns, in one convenient place through the IDR portal.
The IDR portal gives you:
- Complete visibility into these defects and their status
- Detailed information for each of these defects, including type, creation date, actions taken, reasons, and current status
- A comprehensive view of these defects from multiple reports and policy checks to identify reimbursable opportunities
- Insights into defect frequency and the resolution rationale
Note that the portal doesn’t include defects under missing from inbound, removals or warehouse disposals.
To access the IDR portal:
- Go to your FBA dashboard on Seller Central.
- Under the Inventory dropdown, select Inventory Defect and Reimbursement.
You can also access the IDR portal through the Reimbursements report.
For more information, go to Inventory Defect and Reimbursement (IDR) Portal.
The FBA reimbursement policy has been updated to reflect the new eligibility windows to file reimbursement claims. In some cases, these new claim windows are reduced but still provide you with ample time to research and file a claim, and ensure that any outstanding issues are resolved quickly.
All manual claims must now be submitted within the following timelines:
- A fulfillment center operations claim for an item that is lost or damaged in the fulfillment center must be submitted no later than 60 days after the item was reported lost or damaged.
- An FBA customer returns claim can be submitted between 45-105 days after the customer refund or replacement date. Claims must not be submitted before 45 days to ensure the customer has time to return the item to us for processing.
- A removal claim for items lost in transit can be submitted 15-75 days from the shipment-creation date. Claims must not be submitted before 15 days to ensure the shipment can be delivered back to you.
- All other removal claims must be filed within 60 days of the shipment being delivered back to you.
To view the updated policy, go to FBA lost and damaged inventory reimbursement policy.
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