Request for Account Reinstatement and Assistance with Identity Verification
Dear Amazon Seller Support Team,
I hope this message finds you well. I am writing to seek your assistance regarding our seller account, which has recently been deactivated. We are new sellers on Amazon and are currently in the process of familiarizing ourselves with Amazon's rules and preparing our products for listing. Due to this, we have not been actively using our account for an extended period.
We were surprised to find that our account has been deactivated, and we are unsure of the reason behind this action. We kindly request your help in reinstating our account and guiding us through the necessary steps to verify our identity once again.
We greatly appreciate your support and understanding as we navigate through the initial stages of becoming Amazon sellers. Please let us know if there are any additional documents or information required from our side to facilitate this process.
Thank you very much for your time and assistance. We look forward to your prompt response.
Best regards,
Request for Account Reinstatement and Assistance with Identity Verification
Dear Amazon Seller Support Team,
I hope this message finds you well. I am writing to seek your assistance regarding our seller account, which has recently been deactivated. We are new sellers on Amazon and are currently in the process of familiarizing ourselves with Amazon's rules and preparing our products for listing. Due to this, we have not been actively using our account for an extended period.
We were surprised to find that our account has been deactivated, and we are unsure of the reason behind this action. We kindly request your help in reinstating our account and guiding us through the necessary steps to verify our identity once again.
We greatly appreciate your support and understanding as we navigate through the initial stages of becoming Amazon sellers. Please let us know if there are any additional documents or information required from our side to facilitate this process.
Thank you very much for your time and assistance. We look forward to your prompt response.
Best regards,
0 svar
Seller_xrhuwKAWYCpbn
@Cooper_Amazon @Xander_Amazon @Tatiana_Amazon @Atlas_Amazon @Dominic_Amazon @Micah_Amazon @Troy_Amazon @Danny_Amazon @priscilla_amazon@CR_AmazonCould you kindly help me with this situaton?thank you so much
CR_Amazon
Hi there @Seller_xrhuwKAWYCpbn
My name is CR and wanted to hop in here to see if I can get you some details here.
Please know that the Seller Forums are not a direct path to Seller Support, but rather a community of other Amazon sellers like yourself. If you have not already, the next best step here is to reach out directly to Seller Support by following this link.
If you have already done so and have a case # to share, feel free to drop that below and I'd be happy to take a further look there. I'll hang tight here for your response.
CR_Amazon
CR_Amazon
@Seller_xrhuwKAWYCpbn
CR back here again. I noticed in your account that you were sent performance notification on 3/10/25 earlier this week. It looks like you were provided an answer in case #17393846251 where they let you know your documents were not accepted and did not meet our policy requirements. Unfortunately, the results of their review and findings are not shared and I will not have anything further to share here outside of what was communicated to you in the above case #.
CR_Amazon
Seller_CW0P5hgbsiqWX
There is a reason for this action, and it has nothing to do with you personally, but does have to do with the length of time in which the account sees no use.
This action is to product the buyers from scamming seller groups that work in this way. A group of 4-10 sellers will oll open an acount at the sale time. Seller 1 lists 100,000 items of which most are bogus or have some other problem. After a few complaines from buyers, the account of seller i is shut down. Now seller 2 copies and paste the 100,000 listings and the scam keeps on going and ongoing, until all the members are depleted.
Don't know the exact numbers of days Amazon waits for sales to begin, but you can figure that out with your own account.
