According to the customer, Amazon has not refunded him for an order that I canceled. I have proof in my "Cancelled order" section that I did indeed cancel the order. I'm worried that Amazon is going to debit my account for this order even though I did not receive any payment.

The customer complained to Amazon, but Amazon sent me an email as follows and appears to be holding me responsible. I responded to the email, but it appears in the same email record with the other emails from the customer about this problem. I cannot contact the customer even if I wanted to because of the order cancellation.

What should I do?

Thanks for any help.

Michigan Librarian

Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B00009WNVN

Order number: 111-8858350-5937838

Return requested: No

Reason for contact: cx has been charged , please check and proceed.

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service