Hej !
I hope this serious message gets some well-deserved attention and solution on this forum, as I am feeling frustrated to get a solution with the usual 'customer support' on Amazon.
PROBLEM: In January 2025, I sent a shipment to Amazon FBA (Sweden).
This was my 1st shipment to them, and experience has been mixed.
Upon seeing that units from one of my ASIN were NOT active for selling as FBA, I approached them and asked the reason to which the customer support stated that 'your shipment is still in the receiving mode'.
More days passed, and I kept my follow-up, until one day, they come with a blanket statement that the units are 'defective' so create a 'Removal Order'.
Ok ! I don't mind, but may we know , 'Why Defective please?'
No response, just general jargons.
To keep finding a solution, I removed the inventory.
Now the removed items are with me, again.
QUESTION still persists :: 'What is the problem'?
As to the best of my knowledge and investigation, the units are good to go and inline with Amazon's requirements.
Does it mean that every time we are sending shipment to Amazon, despite following all the 'SOPs' and 'Best Practices' , sellers just 'HOPE' that their shipment be accepted?
What if the problem is with Amazon's ware-house, and some units have been marked defective mistakenly? No transparency is provided , and Customer Support treats us like we are breaking a law when we inquire about the real reason why our products are being returned back.
PS: As sellers if we made a mistake, we gladly are willing to take RESPONSIBILITY, and correct it , so that the 'customers' get the best possible products which they paid for. But as sellers, we also DESERVE some respect and a selling plat-form which is compliant to our requests of 'investigating' the problem and letting us know precisely 'what went wrong'. Is it too much to ask?
PSS: Despite this inconvenient event, the disclaimer is that most times the customer support agents from Amazon have been very solution-oriented and helpful with me, so it doesn't mean that I am painting them with the same brush. Truly appreciate the people in Amazon Customer Support who are doing their best, but sometimes probably their hands are tied because of 'policies' which are making it tough for us sellers.
Best Regards
