Return automatically authorised + refund by Amazon, no return received, Safe-T claim denied
Hi everyone,
Has anyone experienced this kind of unfair treatment?
Amazon automatically authorized a return (due to the customer's fault), refunded the buyer, as we never received any return, we filed a Safe-T claim, but it was denied twice.
Am I missing something or is this abuse standard?
Return automatically authorised + refund by Amazon, no return received, Safe-T claim denied
Hi everyone,
Has anyone experienced this kind of unfair treatment?
Amazon automatically authorized a return (due to the customer's fault), refunded the buyer, as we never received any return, we filed a Safe-T claim, but it was denied twice.
Am I missing something or is this abuse standard?
16 svar
Seller_ZJhFeE3tNKzfh
If its an FBM order and amazon supplied a Prepaid Return Label - then at the point hte customer returned the item, then refund at first scan will take place.
If the return is then lost in the post, amazons policies state you should claim via the courier - a Safe-T Claim will be denied.
Seller_PU8ypkNZEJU9p
I love that when we deliver items with Tracking, Photos and Signatures customers get refunded, yet with us customers get refunded before they even send it and when tracking shows it's not even delivered they don't refund us hahaha. I might contact Trading Standards this week as I am sure Marketplaces have to be imparital with their decisions when it involves refunds
Seller_0msMReDTskp1Y
We're going through the same thing as the moment except the returns courier was Evri, who lost the item within a day of the customer handing it over.
Safe-T claim denied stating we should claim from Evri, Evri don't want to know as we didn't buy the shipping.
Really poor form from Amazon to deny these claims in the full knowledge that sellers cannot claim from the couriers.
Seller_JUZcSkP5MplMd
Yes a few times, it's another Amazon disaster. No opportunity to interact with the customer to resolve the problem or offer a replacement.
Winston_Amazon
Hello All!
Are you seeking guidance or clarification on the SAFE-T process, including how to file and manage claims? Join us for an online Q&A session on September 10, 2024, from 9 a.m. to 5 p.m. (British Summer Time). Submit your queries in the "SAFE-T Ask Amazon" discussion thread, and our experts will provide comprehensive answers. Please note that this event is designed to address general inquiries only, and we cannot offer advice on specific claim cases. We look forward to addressing your questions and providing valuable insights during this event.
Please find more info here, Get answers about SAFE-T at a Managing Returns – SAFE-T Claims Ask Amazon Event on September 10, 2024!
