Hi @Seller_Zq41PrUYzYB9h,

Steve from Amazon here, thank you for reaching out. You will want to make sure that the weight and dimensions of the boxes are accurate in the system when sending to Amazon. Please see below for more information on these.

Box weight

Weigh and measure boxes and pallets accurately and ensure that the correct values are provided for every shipment. All cartons must also meet these weight requirements:

- Boxes must not exceed the standard weight limit of 50.00 lb, unless they contain one single item that exceeds 50.00 lb.

• For a single item that exceeds 50.00 lb, attach a label that clearly indicates Team Lift on the top and sides of the box.
• For a single item that exceeds 100.00 lb, attach a label that clearly indicates Mechanical Lift on the top and sides of the box.

- Boxes containing jewelry or watches must not exceed 40.00 lb.

- UPS allowances for larger box dimensions and weight do not apply to boxes containing multiple standard-size items.

Important: Box weight policies are strictly enforced. Sending overweight cartons to the fulfillment center may lead to blocking of future shipments.

Note:

• Accurate box weight and dimensions are required for all shipments, even if you opt to not provide box content information in Seller Central, or if you are not using an Amazon partnered carrier.
• We do not provide Seller the “Team lift” or “Mechanical lift” labels for now, you may generate it by yourself, and please make sure to use local language of the shipment ship-to country.

For the shipment to be troubleshooted further, I recommend that you create a case to Seller Support with the shipment ID and explain the situation.

Thanks,

Steve