SO upset and dissapointed with amazon support
I had my account since last year sold on my own brand FBA products, started my FMB business also until got hacked by an old VA and lost access to my account. Took me 3 months to get back access to my account amazon support would not help me. When I finally did get a hold of my account my account was de activated
I submitted invoices, POA, my tracking number for the FMB orders for 4 MONTHS. I get back the same answer. No real answer from someone trying to help me.
Last time I talked to Amazon support on the phone they said that once I submit the tracking all will be fine, because they just have the POA. Guess what, 4 months later NOTHING IS FINE. That's it, last straw, I want to close my account! No actual support for LOCAL USA SELLERS, meantime the Chinese sellers hijack our listing and the Pakistanis are hacking our accounts!!!
SO upset and dissapointed with amazon support
I had my account since last year sold on my own brand FBA products, started my FMB business also until got hacked by an old VA and lost access to my account. Took me 3 months to get back access to my account amazon support would not help me. When I finally did get a hold of my account my account was de activated
I submitted invoices, POA, my tracking number for the FMB orders for 4 MONTHS. I get back the same answer. No real answer from someone trying to help me.
Last time I talked to Amazon support on the phone they said that once I submit the tracking all will be fine, because they just have the POA. Guess what, 4 months later NOTHING IS FINE. That's it, last straw, I want to close my account! No actual support for LOCAL USA SELLERS, meantime the Chinese sellers hijack our listing and the Pakistanis are hacking our accounts!!!
8 svar
Seller_ncpJWi5Q2KZRr
@Glenn_Amazonplease help me!! I saw you helped many others on this forum!!
Seller_nClb6y5ijOsq2
if you created a case, attach the case ID. That's probably the first thing they're going to ask and then its gonna take time for them to look into it, so it would save alot of time if you have the case id posted.
Atlas_Amazon
Hello @Seller_ncpJWi5Q2KZRr
Thank you for the information provided regarding the recent issues that have impacted your account. I understand that the situation is very complex which has made it difficult for you to navigate. I do want to offer guidance but will require more information. Would you be able to provide more details regarding the specific issue that caused the disruption to the account? Have you attempted to submit an appeal that includes evidence of what has occurred in the account?
As mentioned by @Seller_nClb6y5ijOsq2, I will require a case ID that includes detail so that I may further review and determine what actions or steps will be appropriate for your situation. I will continue to monitor this thread for any other details you are able to share so that guidance can be provided to you.
Best,
Atlas
