Account Deactivated after display name change
i changed my display from my USA and Canada stores.
I didn’t know that the Europe and Asia stores need to be updated as well. I thought it happened automatically.
I got the deactivation notice through my email and was confused because I only have one seller account.
They deactivated me because my stores had different names and it looks like two different accounts???
I am confused but now I cannot get into or use my USA store until the Europe stores and I’m assuming the Asia stores, are reactivated first.
Does anyone have answers for this situation?
I do not have 2 accounts only one account but again, I updated the display name for the store
Account Deactivated after display name change
i changed my display from my USA and Canada stores.
I didn’t know that the Europe and Asia stores need to be updated as well. I thought it happened automatically.
I got the deactivation notice through my email and was confused because I only have one seller account.
They deactivated me because my stores had different names and it looks like two different accounts???
I am confused but now I cannot get into or use my USA store until the Europe stores and I’m assuming the Asia stores, are reactivated first.
Does anyone have answers for this situation?
I do not have 2 accounts only one account but again, I updated the display name for the store
1 svar
Atlas_Amazon
Hello @Seller_GPcfLmvXhflAN
"They deactivated me because my stores had different names and it looks like two different accounts???"
Thank you for the information provided regarding what has occurred with your account. I understand that you have an account that is set up across multiple regions.
Our team would not have deactivated your account due to the discrepancy in the name as the different regions would not be considered different accounts. They would be different markets in one account. There is likely information being requested on those markets that caused the current status.
"I cannot get into or use my USA store until the Europe stores and I’m assuming the Asia stores, are reactivated first."
You will need to access those markets and provide what they are looking for to resolve the issue on your North American markets. Once you confirm the resolution in each market you are registered in, you will need to submit an appeal on your NA markets which should resolve the issues.
For any additional questions or updates on this situation, we do encourage you to continue to refer to this thread for support.
Best,
Atlas
