Amazon subscription box support team not responding to emails
This month we have an issue where none of our hundreds of subscription box orders came in
We've been trying to reach support to figure out whats happening. Chat support straight out told me "I am afraid, i cannot help you out with your request. You must reach SnDBox Ops directly at the subscription box email address. Phone support hasn't been useful either (was put on a 50 minute hold pending investigation and then the call just ended)
Right now phone support is also directing me to the "concern" team which is subscription box email address
I sent an email to the subscription box email address 7 days ago about a separate issue and never heard back, so I don't think that team is even monitoring incoming messages. What do we do in this case it seems like we are just completely out of luck due to mismanagement/incompetency
Amazon subscription box support team not responding to emails
This month we have an issue where none of our hundreds of subscription box orders came in
We've been trying to reach support to figure out whats happening. Chat support straight out told me "I am afraid, i cannot help you out with your request. You must reach SnDBox Ops directly at the subscription box email address. Phone support hasn't been useful either (was put on a 50 minute hold pending investigation and then the call just ended)
Right now phone support is also directing me to the "concern" team which is subscription box email address
I sent an email to the subscription box email address 7 days ago about a separate issue and never heard back, so I don't think that team is even monitoring incoming messages. What do we do in this case it seems like we are just completely out of luck due to mismanagement/incompetency
2 svar
Seller_nCNByM1LUSPS7
This has happened to us as well for our subscription box. Our cutoff date was the 5th. Then no orders came through.
Christine_Amazon
Hello @Seller_T75LIFrVCXBkw
We are closing this thread.
Create only one thread per question.
Creating multiple threads for the same question causes confusion and interruptions in the forums, which may take longer to get the answer you're looking for.
You can continue the discussion at the link posted below.
Amazon's Subscription Box program abruptly ending, do sellers have recourse?
Sincerely,
Christine
