feedback
Dear Amazon Seller Support Team,
@Michelle_Amazon, @Atlas_Amazon, @Nano_Amazon, @Dougal_Amazon, @Jim_Amazon
Due to logistics reasons, the goods were lost. I have contacted the buyer and refunded and reissued them. However, I don’t understand why the negative feedback cannot be deleted from my store, because I think it has nothing to do with my store. The CaseID 15981953531 and 15981953531
feedback
Dear Amazon Seller Support Team,
@Michelle_Amazon, @Atlas_Amazon, @Nano_Amazon, @Dougal_Amazon, @Jim_Amazon
Due to logistics reasons, the goods were lost. I have contacted the buyer and refunded and reissued them. However, I don’t understand why the negative feedback cannot be deleted from my store, because I think it has nothing to do with my store. The CaseID 15981953531 and 15981953531
1 svar
KJ_Amazon
Hello @Seller_QNYj4NtUhOc8S Thank you for that question about your seller feedback. I checked those Case IDs and see that the feedbacks were reviewed. The team confirmed its our prior decision and determined that the feedbacks do not violate our policies.
Can Amazon remove buyer feedback?
Amazon will remove feedback if it determines doing so is necessary because of the following cases:
- The feedback includes words commonly understood to be obscene or profane.
- The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
- The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”
However, if the comment contains both a product review and feedback about your service, we will not remove the feedback. For example, “Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”
