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Seller_6DsPA73LxK3t1

FBA and customer returning a used and damaged item

Please help this make sense to me. An item ordered via FBA was returned by the customer claiming its missing parts. Amazon gives the customer their money back. Ship the damaged item back to me and it is used and broken, all parts are there. Now I must toss the item in the trash and eat the cost.

I tried to open a case, and was told that Amazon takes no responsibility for items that they refund when a customer damages it

CASE# 15383216231

Can someone from Amazon please help this make sense to me?

395 visningar
5 svar
Taggar:Återbetalningar
10
Svar
user profile
Seller_6DsPA73LxK3t1

FBA and customer returning a used and damaged item

Please help this make sense to me. An item ordered via FBA was returned by the customer claiming its missing parts. Amazon gives the customer their money back. Ship the damaged item back to me and it is used and broken, all parts are there. Now I must toss the item in the trash and eat the cost.

I tried to open a case, and was told that Amazon takes no responsibility for items that they refund when a customer damages it

CASE# 15383216231

Can someone from Amazon please help this make sense to me?

Taggar:Återbetalningar
10
395 visningar
5 svar
Svar
5 svar
user profile
Seller_OvL8C4BJWiuS9

Can you file a safe t claim on FBA returned items? I don't know, we are FBM.

00
user profile
SEAmod

Hello @Seller_6DsPA73LxK3t1

I reviewed your Case 15383216231. I can confirm that what the Seller Support Associate told you is true. I understand you think it is not fair for you to take the loss. If you review the help pages linked below you will learn the policy.

If the damage happened while the inventory was under Amazon's control, you could claim reimbursement. But because it was damaged by the buyer, then Amazon will not reimburse you. Damaged returns are a risk you take when operating an online sales business.

Susan

08
Följ den här diskussionen om du vill få en avisering om ny aktivitet
user profile
Seller_6DsPA73LxK3t1

FBA and customer returning a used and damaged item

Please help this make sense to me. An item ordered via FBA was returned by the customer claiming its missing parts. Amazon gives the customer their money back. Ship the damaged item back to me and it is used and broken, all parts are there. Now I must toss the item in the trash and eat the cost.

I tried to open a case, and was told that Amazon takes no responsibility for items that they refund when a customer damages it

CASE# 15383216231

Can someone from Amazon please help this make sense to me?

395 visningar
5 svar
Taggar:Återbetalningar
10
Svar
user profile
Seller_6DsPA73LxK3t1

FBA and customer returning a used and damaged item

Please help this make sense to me. An item ordered via FBA was returned by the customer claiming its missing parts. Amazon gives the customer their money back. Ship the damaged item back to me and it is used and broken, all parts are there. Now I must toss the item in the trash and eat the cost.

I tried to open a case, and was told that Amazon takes no responsibility for items that they refund when a customer damages it

CASE# 15383216231

Can someone from Amazon please help this make sense to me?

Taggar:Återbetalningar
10
395 visningar
5 svar
Svar
user profile

FBA and customer returning a used and damaged item

av Seller_6DsPA73LxK3t1

Please help this make sense to me. An item ordered via FBA was returned by the customer claiming its missing parts. Amazon gives the customer their money back. Ship the damaged item back to me and it is used and broken, all parts are there. Now I must toss the item in the trash and eat the cost.

I tried to open a case, and was told that Amazon takes no responsibility for items that they refund when a customer damages it

CASE# 15383216231

Can someone from Amazon please help this make sense to me?

Taggar:Återbetalningar
10
395 visningar
5 svar
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5 svar
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Seller_OvL8C4BJWiuS9

Can you file a safe t claim on FBA returned items? I don't know, we are FBM.

00
user profile
SEAmod

Hello @Seller_6DsPA73LxK3t1

I reviewed your Case 15383216231. I can confirm that what the Seller Support Associate told you is true. I understand you think it is not fair for you to take the loss. If you review the help pages linked below you will learn the policy.

If the damage happened while the inventory was under Amazon's control, you could claim reimbursement. But because it was damaged by the buyer, then Amazon will not reimburse you. Damaged returns are a risk you take when operating an online sales business.

Susan

08
Följ den här diskussionen om du vill få en avisering om ny aktivitet
user profile
Seller_OvL8C4BJWiuS9

Can you file a safe t claim on FBA returned items? I don't know, we are FBM.

00
user profile
Seller_OvL8C4BJWiuS9

Can you file a safe t claim on FBA returned items? I don't know, we are FBM.

00
Svar
user profile
SEAmod

Hello @Seller_6DsPA73LxK3t1

I reviewed your Case 15383216231. I can confirm that what the Seller Support Associate told you is true. I understand you think it is not fair for you to take the loss. If you review the help pages linked below you will learn the policy.

If the damage happened while the inventory was under Amazon's control, you could claim reimbursement. But because it was damaged by the buyer, then Amazon will not reimburse you. Damaged returns are a risk you take when operating an online sales business.

Susan

08
user profile
SEAmod

Hello @Seller_6DsPA73LxK3t1

I reviewed your Case 15383216231. I can confirm that what the Seller Support Associate told you is true. I understand you think it is not fair for you to take the loss. If you review the help pages linked below you will learn the policy.

If the damage happened while the inventory was under Amazon's control, you could claim reimbursement. But because it was damaged by the buyer, then Amazon will not reimburse you. Damaged returns are a risk you take when operating an online sales business.

Susan

08
Svar
Följ den här diskussionen om du vill få en avisering om ny aktivitet