Discover how to get quick and accurate answers from our Support team
Hello community! 😊
Today, I am revisiting this topic that will definitely interest you a lot. In this post, I am sharing with you 7 practical tips to get quick and accurate answers from the Support team. Let's see how to optimize your inquiries and communicate effectively to get better service.
- Choose the category that best corresponds to your question. This allows your case to go directly to the team best equipped to respond, avoiding transfers between teams.
- Add screenshots. Solving a problem when you can visualize it is easier and faster. This can prevent possible misunderstandings and save time with emails going back and forth.
- Reopen the existing case instead of opening a new one if you have not received an answer to your question. This is to avoid loss of information. If you have multiple cases open for the same problem, the information gets scattered. On the contrary, if you have a new issue, it will be more effective to open a new case to avoid confusion.
- If you need to open a new case related to a previous case, refer to the case by mentioning the corresponding number. This will make the support agent's task easier, to quickly and accurately find the information you are referring to.
- Be explicit about your question or expectations. Describe your specific problem. Sometimes multiple issues are detailed, and it's unclear exactly what you need or the priority of your request. If you have multiple questions, number them to prevent any of them from being missed or unattended.
- Add all necessary information to your request in your initial message: order number, ASIN, tracking number, shipping date, and all relevant information to help you.
- Respond to the satisfaction survey. When a request is resolved, you receive a satisfaction survey that asks if you are satisfied with the service received and why. Your responses are reviewed and allow us to listen to your opinion and adjust the necessary procedures and training to better serve you in the future.
Tell me in the comments if you have any other advice you would like to share.
- Josh
Leave a 👍 positive vote / 👎 negative vote on this post to let us know if you want to see more content like this!
Discover how to get quick and accurate answers from our Support team
Hello community! 😊
Today, I am revisiting this topic that will definitely interest you a lot. In this post, I am sharing with you 7 practical tips to get quick and accurate answers from the Support team. Let's see how to optimize your inquiries and communicate effectively to get better service.
- Choose the category that best corresponds to your question. This allows your case to go directly to the team best equipped to respond, avoiding transfers between teams.
- Add screenshots. Solving a problem when you can visualize it is easier and faster. This can prevent possible misunderstandings and save time with emails going back and forth.
- Reopen the existing case instead of opening a new one if you have not received an answer to your question. This is to avoid loss of information. If you have multiple cases open for the same problem, the information gets scattered. On the contrary, if you have a new issue, it will be more effective to open a new case to avoid confusion.
- If you need to open a new case related to a previous case, refer to the case by mentioning the corresponding number. This will make the support agent's task easier, to quickly and accurately find the information you are referring to.
- Be explicit about your question or expectations. Describe your specific problem. Sometimes multiple issues are detailed, and it's unclear exactly what you need or the priority of your request. If you have multiple questions, number them to prevent any of them from being missed or unattended.
- Add all necessary information to your request in your initial message: order number, ASIN, tracking number, shipping date, and all relevant information to help you.
- Respond to the satisfaction survey. When a request is resolved, you receive a satisfaction survey that asks if you are satisfied with the service received and why. Your responses are reviewed and allow us to listen to your opinion and adjust the necessary procedures and training to better serve you in the future.
Tell me in the comments if you have any other advice you would like to share.
- Josh
Leave a 👍 positive vote / 👎 negative vote on this post to let us know if you want to see more content like this!
5 svar
Seller_OvL8C4BJWiuS9
Josh, that is exactly the problem sellers are facing-"quick" answers, not so much "accurate".
A seller can call 3 times and receive 3 completely different answers. There has to be cohesion with support and the information they provide (not scripted garbage).
The whole system is broken and needs to be fixed!
Seller_roNdLQpqbVoOH
Bless your heart, Josh.
Seller_Hi7wbO2Kbo6bl
This is an insult.
Forum users already know about Amazon Seller Support.
While the items you iterate are sensible, they do not matter. Not at all.
Pretending that asking properly will result in an accurate and/or helpful answer is absurd.
Making Seller Support go through extensive training (beyond just letting them know they work for Amazon) and then requiring them to READ the message and to be helpful. To actually do their job (as with page corrections). This would help.
Pretending that the nearly one hundred percent uselessness of Support may be blamed on sellers not framing their questions properly is -- as I stated in the beginning -- an insult.
Seller_XSqPquQH4FvW1
Agree with April. In my experience, the best way to get seller support is to get a human being on the phone. This takes longer, but is less a waste of time than using email, since all you get then is a canned response from a bot that doesn't even answer the question.
Seller_4zBzdtgCyS9EI
If he aint Texan he might not get that :-)
