Unfair Negative Review Despite Confirmed Refund – Need Advice
Hey friends,
I hope you’re all having a good day. I’m reaching out to share my current situation and to seek your advice or suggestions.
Recently, I received a 2-star review from a buyer stating:
"Good day, I have not received my refund yet. Please advise."
However, I’ve already confirmed through both the seller portal and Seller Support that this order was indeed refunded. Despite this, the review remains visible, and Amazon has informed me that they cannot remove it.
This review has significantly impacted my account health:
My account now shows a deactivation risk warning.
My store’s overall rating has dropped, which affects my sales and reputation.
I feel this is highly unfair as the issue seems to be resolved from my side, yet I’m still penalized. It seems like there’s no recourse for sellers in situations like these.
Have any of you experienced something similar? If so, how did you handle it? Are there any strategies or escalation methods that could help?
I would greatly appreciate any insights or support on this matter. Thank you in advance!
Unfair Negative Review Despite Confirmed Refund – Need Advice
Hey friends,
I hope you’re all having a good day. I’m reaching out to share my current situation and to seek your advice or suggestions.
Recently, I received a 2-star review from a buyer stating:
"Good day, I have not received my refund yet. Please advise."
However, I’ve already confirmed through both the seller portal and Seller Support that this order was indeed refunded. Despite this, the review remains visible, and Amazon has informed me that they cannot remove it.
This review has significantly impacted my account health:
My account now shows a deactivation risk warning.
My store’s overall rating has dropped, which affects my sales and reputation.
I feel this is highly unfair as the issue seems to be resolved from my side, yet I’m still penalized. It seems like there’s no recourse for sellers in situations like these.
Have any of you experienced something similar? If so, how did you handle it? Are there any strategies or escalation methods that could help?
I would greatly appreciate any insights or support on this matter. Thank you in advance!
1 svar
Quincy_Amazon
Hello @Seller_SqO0Zd7z2ytEG
Thank you for posting your inquiry to the Forums.
I understand that you have received reviews that you believe violate our Community Guidelines. In this case, you can utilize the Report Abuse button next to the review to report it. Please note that you can also send email an to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines.
For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
I have included some help pages below regarding customer product reviews below for your reference if needed:
If you still need additional assistance, I would recommend opening a case with out Support team for additional guidance. If you already have one, please feel free to provide it to this thread.
Regards,
Quincy_Amazon
