Starting January 15, 2025, we’ll proactively reimburse you for Fulfillment by Amazon (FBA) items that are lost in our fulfillment centers. We’ll issue the reimbursement as soon as an item is reported as lost by the fulfillment center, which you can track in the Reimbursements report on Seller Central. This more seamless experience saves you time and money by minimizing the need to manually research and file claims for lost items.
Almost all reimbursement claims related to warehouse lost and damaged and customer returns cases will now be proactively reimbursed. However, if you do not receive an automatic reimbursement and you believe that your inventory has been lost or damaged, you will need to file a manual claim. Additionally, all removal claims will still need to be filed manually.
Starting January 9, 2025, we are updating our eligibility window policy. All manual claims must be submitted within the following timelines:
We understand that you may need to make changes to your current processes to ensure that all claims are submitted within these new eligibility windows. To ensure you have adequate time to adjust, the new policy will go into effect on January 9.
The FBA lost and damaged inventory reimbursement policy will be updated once the policy goes into effect on January 9. Please refer to the changes on the Changes to program policies page.
Starting January 15, 2025, we’ll proactively reimburse you for Fulfillment by Amazon (FBA) items that are lost in our fulfillment centers. We’ll issue the reimbursement as soon as an item is reported as lost by the fulfillment center, which you can track in the Reimbursements report on Seller Central. This more seamless experience saves you time and money by minimizing the need to manually research and file claims for lost items.
Almost all reimbursement claims related to warehouse lost and damaged and customer returns cases will now be proactively reimbursed. However, if you do not receive an automatic reimbursement and you believe that your inventory has been lost or damaged, you will need to file a manual claim. Additionally, all removal claims will still need to be filed manually.
Starting January 9, 2025, we are updating our eligibility window policy. All manual claims must be submitted within the following timelines:
We understand that you may need to make changes to your current processes to ensure that all claims are submitted within these new eligibility windows. To ensure you have adequate time to adjust, the new policy will go into effect on January 9.
The FBA lost and damaged inventory reimbursement policy will be updated once the policy goes into effect on January 9. Please refer to the changes on the Changes to program policies page.
Starting January 15, 2025, we’ll proactively reimburse you for Fulfillment by Amazon (FBA) items that are lost in our fulfillment centers. We’ll issue the reimbursement as soon as an item is reported as lost by the fulfillment center, which you can track in the Reimbursements report on Seller Central. This more seamless experience saves you time and money by minimizing the need to manually research and file claims for lost items.
Almost all reimbursement claims related to warehouse lost and damaged and customer returns cases will now be proactively reimbursed. However, if you do not receive an automatic reimbursement and you believe that your inventory has been lost or damaged, you will need to file a manual claim. Additionally, all removal claims will still need to be filed manually.
Starting January 9, 2025, we are updating our eligibility window policy. All manual claims must be submitted within the following timelines:
We understand that you may need to make changes to your current processes to ensure that all claims are submitted within these new eligibility windows. To ensure you have adequate time to adjust, the new policy will go into effect on January 9.
The FBA lost and damaged inventory reimbursement policy will be updated once the policy goes into effect on January 9. Please refer to the changes on the Changes to program policies page.