Hello Fellow Sellers and Amazon Moderation Team,

I'm reaching out here in hopes of getting some guidance or direct assistance regarding a missing reimbursement for 1 units. This unit were marked as "Warehouse Lost" from our inventory.

We opened a case with Amazon Seller Support, Case ID: 17860244251, to address this issue. On June 11th, support confirmed the reimbursement for this unit, and provided us with Reimbursement ID: 18314824421.

But we found that we only received compensation of $22.43. However, our selling price was $980, and the three previous orders were also around $900. We provided the purchase invoice, but we did not receive the compensation we deserved.

We are very confused about the compensation of only more than 20 US dollars. We provided a re-investigation, but did not receive a response after the re-investigation. The high price difference has a significant impact on our business, and we rely heavily on this refund.

Has anyone encountered a similar situation where the reimbursement amount was very different from the selling price, repeated investigations did not change anything, and no one was informed of the criteria for seeking compensation from Amazon customer service? What steps did you take to resolve this issue?

Any suggestions on how to escalate this issue or handle the reimbursement would be greatly appreciated.

Thanks in advance for your help!