Amazon needs to be able to remove negative feedback on the basis that it is factually incorrect. A simple rule which they have the power to judge and execute. Why are they not doing this?

I have a buyer who left me an abusive, negative 1 star review as they said I only refunded them £4, whereas I actually had refunded them in 2 instalments - £26 full refund for the product and then I refunded the postage for them to send it back to me on top of that! The buyer later sent me an apologetic message for 'jumping to conclusions' but has since not responded to my request to remove the feedback, leaving me with the stain of his 'mishap'.

Amazon can see all of this;

1) That a full refund WAS issued (plus postage!) which makes the negative feedback null and void.

2) The message the buyer has sent to me apologising.

Yet, they are refusing to do anything!

This has had a huge impact on sales as we have now lost our feature offers on our FBM products leaving us with no solution.

Something needs to be done about this.