We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon
Please explain to me why my account is deactivated.
You said that you have concerns, I provided to Amazon
- a detailed invoice with the full specifications of the supplier
- proof of payment with credit card in file.
- correspondence with the brand confirming by email that products were indeed purchased from the brand owner
- signed proof from the brand itself that products were indeed purchased from it.
This still doesn't remove the concern?! So what does?
Please find rock-solid evidence attached confirming every last unit of asin is 100% authentic. There is no reason why my account is suspended for authenticity speculation.
I"m 100% ensure that customers can shop with confidence on Amazon from my store.
Case ID 16711414641
@LeviDylan_Amazon
Pleasse adviese
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon
Please explain to me why my account is deactivated.
You said that you have concerns, I provided to Amazon
- a detailed invoice with the full specifications of the supplier
- proof of payment with credit card in file.
- correspondence with the brand confirming by email that products were indeed purchased from the brand owner
- signed proof from the brand itself that products were indeed purchased from it.
This still doesn't remove the concern?! So what does?
Please find rock-solid evidence attached confirming every last unit of asin is 100% authentic. There is no reason why my account is suspended for authenticity speculation.
I"m 100% ensure that customers can shop with confidence on Amazon from my store.
Case ID 16711414641
@LeviDylan_Amazon
Pleasse adviese
4 svar
Seller_nRFmxiQg4EGrw
Did this "signed proof" include authorization to sell their products on Amazon?
Seller_nRFmxiQg4EGrw
Yes, it you are (were) an authorized seller, then it's authentic.
If not, then no.
Atlas_Amazon
Hello @Seller_TtTILLHyhX3si
Case ID 16711414641
Thank you for the information provided regarding the recent issues regarding the authenticity of your products. I know this can very concerning given the disruption that occurred with the account. I want to provide guidance to you, so I have gone ahead and reviewed the case information that you have shared. In addition to this, I have communicated with another team regarding your status to better understand your situation.
The details are indicative that your account is currently in an active status and the restrictions have been removed. Would you be able to confirm that this is the current status you are seeing? If not, please provide more follow up details regarding the situation so we may review further and provide support.
Best,
Atlas
