We are very frustrated as Royal Mail did not process any of our RM48 mail for the last 2 weeks. We receive daily about 50-70 emails and cases opened against us. Customers are very angry and they are asking for refunds or/and leave negative feedbacks. Our business is totally destroyed by RM’s incompetence and negligence. We spent every day hours of investigating and tracking orders, replying on emails but it’s overwhelming at this point. Sales are plummeting and to be honest after 13 years I can say for sure that this Christmas season is the worst we ever had. No idea what to do as RM are so disorganized, we called three different numbers and no one actually knows what they are doing. We are so stressed and depressed at this moment. I don’t know if we can sue them over this as our business is done now. Any suggestions would be greatly appreciated.