I have sent Evri the email below in response so tackling the issue from both sides and trying to blow the issue wide open. Unfortunately you cannot speak to them on the phone, it is just a bot message and then you eventually get routed to the online chat… Both the Evri online chat and the telephone numbers are not fit for purpose. We all know this. It is sad because if either side would listen and resolve it then this would be good for all parties involved including the customer, the seller, Evri and Amazon.
My message to Evri…
Thanks for your message, has something changed in the past week as I was informed by Amazon that this was not the case and you are basically batting this issue backwards and forwards?
In principal i am not happy with your response, I want this issue resolving and investigating further. It is not acceptable to not look into the whereabouts of my parcels in which you have lost a few of them as this has not been an isolated incident.
I would also like to inform you that in addition to your investigation, I will be taking an active part in adding this response to inform the well read Amazon forums to which I am a very active member so trust Amazon will look into this matter seriously in the hope that you as a responsible parcel courier should be taking loss of claims seriously and having a sensible procedure rather than just fobbing off claims.