Business entity and account reinstating
Hello so I my account is in under review and amazon has asked me to provide fulfilment or proof of delivery which I provided post office receipts, and they emailed me back saying the information we have is not enough and they said I have to go on my orders and provide it from there which I don’t know how to.
They also asked me to verify my business entity and opened the option for me so which option I need to select to register as a Ltd is it the sole proprietor?
thanks in advance
Business entity and account reinstating
Hello so I my account is in under review and amazon has asked me to provide fulfilment or proof of delivery which I provided post office receipts, and they emailed me back saying the information we have is not enough and they said I have to go on my orders and provide it from there which I don’t know how to.
They also asked me to verify my business entity and opened the option for me so which option I need to select to register as a Ltd is it the sole proprietor?
thanks in advance
74 svar
Seller_NoMNQDGnEW5Bx
What’s your ODR and have you shipped any late?
And is your transit time set to allow for 2nd class postage?
Julia_Amzn
Hello @ Amzstore_Uk_limited,
You can still appeal from the decision taken, so please contact the Account Health support via your Seller Central and ask for help. The agent will provide you the guidance to next steps.
Respectfully,
Julia.
Seller_NoMNQDGnEW5Bx
If its on the buy shipping label it should be stored in the system already, do you send absolutely everything using buy shipping and as 2nd class parcel?
Julia_Amzn
Good morning @Amzstore_Uk_limited,
I am moving this thread to the Account Health forum, where you can get more support from the Amazon agent.
Hope you will solve this issue soon!
Respectfully,
Julia.
Seller_OzNi7bpdncfnX
Hello @Amzstore_Uk_limited,
This is Wade from Amazon here to assist.
I understand that you have still not been able to appeal this deactivation.
The post in this thread indicates you were deactivated after a standard account review was concluded. This would have been based on the information that was found based on the missing tracking numbers.
Amazon considers multiple factors when deciding whether a selling account should be placed under temporary review. Some examples of these factors are included below. If your account exhibits multiple factors at one time, it could be placed under review.
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There is no tracking information available on your account or the tracking information is invalid. Valid tracking information can provide assurance to your customers that their orders are on the way and help Amazon validate that an order has been delivered. To access Amazon policies on tracking information, go to Valid Tracking Rate (VTR).
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You may be missing critical business information from your account that can help us validate positive buyer-seller history across other sales channels. Ensure that all your business information is up to date, including business website, address, and contact information, where applicable. Although this information is not mandatory it can verify your identity and expedite the review process.
Please let us know if you have any other questions. We are looking forward to assisting you.
Regards,
Wade.
