We have had a few recently too, its a joke.
We have recently had a well know computer business who purchased an item from us, they said it was damaged on arrival, asked for pictures of the damaged item, never got the pictures after repeatedly asking for them.
The customer raised an A-Z and it was granted. We sent all the details to Amazon, but was told we did not respond to the customers return request in time, which we did within the 24 hour time frame, but were awaiting the pictures of the damaged item and the serial code to confirm it was one of ours.
We have had a courier go to them for collection of the damaged item 6 times now, but no response. So they have the money and the item??? And they are a business… Seriously?? We lose out on the money, the item and its counted against us, how is that justifiable?
Another one tried it saying she did not receive the item, yet confirmed that the door in the proof of delivery photo was hers, but because the driver did not knock on her door and her dog did not bark, she claimed she had not received it, yet she confirmed that she could see on her video doorbell that it was left there, and that no one came after, but did not know where it went? So she raised an A-Z and Amazon refunded at their cost.
Amazon are just assisting in day light robbery as customers know they can get away with an A-Z claim… It HAS TO STOP.