Today, we launched a new Inventory Defect and Reimbursement (IDR) portal to streamline your operations and give you more transparency into your Fulfillment by Amazon (FBA) inventory reimbursements. Now, you can more efficiently manage all your inventory-related defects and reimbursements within warehouse lost, warehouse damage, and customer returns, in one convenient place through the IDR portal.

The IDR portal gives you:

• Complete visibility into these defects and their status
• Detailed information for each of these defects, including type, creation date, actions taken, reasons, and current status
• A comprehensive view of these defects from multiple reports and policy checks to identify reimbursable opportunities
• Insights into defect frequency and the resolution rationale

Note that the portal doesn’t include defects under missing from inbound, removals or warehouse disposals.

To access the IDR portal:

1. Go to your FBA dashboard on Seller Central.
2. Under the Inventory dropdown, select Inventory Defect and Reimbursement.

You can also access the IDR portal through the Reimbursements report.

For more information, go to Inventory Defect and Reimbursement (IDR) Portal.