Late dispatch strike but shipped on time
Can someone tell me what is going on here Please. Book ordered 10.15 at night on the 30th. Shipped 31st, not marked as shipped untill 12.10 am on the 1st and i have an order defect for late shipping. Surely its 48 hours to ship, not 24, as this says ?
30/01/2023
22:16 GMT 202-0820458-7917115
Buyer name:
Janina
Fulfilment method: Seller
Sales channel: Amazon.co.uk
The Lakes
ASIN: 0723213038
SKU: sh2n
Quantity: 1
Item subtotal: £12.00 Standard
Ship by date: 31 Jan 2023
Deliver by date: 3 Feb 2023 to 14 Feb 2023 Shipped
Late Shipped. You are required to maintain Late Shipment Rate belo
Seller_SITNVuZK87zGK
The ship by date is 31st Jan. you marked it as shipped on 1st Feb.
The standard Handling Time to Ship is 1 day.
Hence late shipment. You can increase your handling time in shipping settings if you need to.
Seller_N0kQDKMgwda6y
HMM. Just found a thread saying the handling time for new professional sellers has recently ( Oct 22 ) been set to one day. Looks like Im a victim of that with no option to change it.
Seller_SITNVuZK87zGK
Ahh, I see yes, handling time modification at account level is only possible on the Pro Plan.
Do you have the option to amend at Listing level? If you go into Edit a Product in manage Inventory - if you can amend it, Handling Time sits under the ‘Offer’ tab
Seller_ExkX6IN03C3IM
You would have been fine if you marked it shipped on the 31st when you actually shipped it though
Seller_SITNVuZK87zGK
Would they al be amendable by a file upload of some kind? I’d love to confirm but we integrate our listings via an integrator.
Seller_N0kQDKMgwda6y
Amazon ‘support’ is so useless its beyond parody. I have queried this twice now. The first reply used quite a lot of words to say absolutely nothing at all. The second addressed my query as if I had a professional seller account, even though I have stated I dont.
Neither of the 'replies ’ said why this has happened, or if everyone else has the same problem, even though I asked. Do any actual people work for Amazon at all ?
